delivery & returns

delivery

every order is dispatched tracked from the uk the next business day, and we email you the tracking link when it leaves us. delivery is free within the uk, and everywhere else it’s a flat rate per order, shown in your cart before you pay.

business days are monday to friday, not counting uk public holidays, and delivery times are the carrier’s usual estimates from dispatch, not guarantees.

import duties and taxes

there’s nothing more to pay on orders within the uk, and orders to australia under a$1,000 or new zealand under nz$1,000 normally arrive with nothing to pay. eu orders are sent from the uk, so the carrier collects import vat, and usually a handling fee, on delivery, and everywhere else any import duties and taxes are set by your country, aren’t included in our prices and are paid by you.

if something goes wrong

if your parcel hasn’t arrived a few days after its estimate, email us with your order number and we’ll chase the carrier, and if it’s lost, we’ll send a replacement or refund you in full.

please check your address at checkout, because we can only change it before your order is dispatched. if a parcel comes back to us undelivered, we’ll email you to arrange sending it again or a refund.

returns

you can return any order within 14 days of delivery, for any reason.

1. email contactwutongstudio@gmail.com within 14 days of delivery with your order number and the pairs you’re sending back.
2. we’ll reply with our return address in the uk.
3. send the gloves back within 14 days of emailing us, by a tracked service, and keep your proof of postage until your refund arrives.

condition

try your gloves on as you would in a shop, indoors and with clean hands, and send them back with everything they came with. we can reduce a refund if a pair comes back worn outside, marked, stretched or handled more than trying it on needs.

return postage

you pay for return postage unless the pair is faulty or we sent the wrong one.

refunds

we refund the gloves you send back, plus the delivery charge if you return your whole order, to the payment method you used. we aim to do it within 5 business days of your return arriving, and always within 14 days of receiving it or your proof of postage, whichever comes first, and if you paid in another currency, we refund in that currency.

exchanges

we don’t do exchanges, so return the pair for a refund and place a new order for the one you’d like.

faulty or wrong items

if a pair arrives faulty or damaged, or isn’t what you ordered, email us a photo and we’ll pay for the return. within 30 days of delivery you can choose a full refund or, if we have one, a replacement, and your legal rights carry on after that, so get in touch whenever a fault appears.

all of this is on top of your legal rights as a consumer, which our terms of sale explain.

questions

email contactwutongstudio@gmail.com, and we aim to reply within two business days.