returns
not quite right? unworn pairs can be returned within 14 days of delivery.
start a return
send us your order number and email. it’s on your receipt email and on the packing slip in your parcel.
or email contactwutongstudio@gmail.com with your order number.
how it works
- send us your order number within 14 days of delivery.
- we reply within one working day with where to send the gloves.
- send them back by a tracked service and keep your proof of postage. return postage is paid by you unless the pair is faulty, in which case we send you a prepaid label.
- once the pair arrives and has been checked, we refund your original payment method within 14 days.
gift orders are refunded to the person who paid for them.
questions
how long do i have to return my gloves?
unworn pairs can be returned within 14 days of delivery.
how do i start a return?
send us your order number and email with the form on this page, or email contactwutongstudio@gmail.com. we reply within one working day with where to send the gloves.
who pays for return postage?
you do, and please use a tracked service. if the pair is faulty, we send you a prepaid label instead.
when will i get my refund?
once the pair arrives and has been checked, we refund the original payment method within 14 days.
can a gift be returned?
yes, within 14 days of delivery. gift orders are refunded to the person who paid for them.
can i exchange a pair for another colour?
we don’t do exchanges, so return the pair for a refund and order the colour you’d like.
the full detail is in delivery & returns and our terms of sale.